Cooperation Process We endeavor to make everything straightforward as possible, and work closely with you to offer satisfactory service. 1. Production After receiving your requirements, we will calculate quotation for you. If an agreement is achieved, we will offer samples and testing service. When you are satisfied with the samples, the production will be conducted in accordance with your order. As for sample fee and freight, when we promise to offer samples, we normally charge the samples. However, when you are willing to pay the freight, samples are provided for free. 2. Delivery Generally, the delivery cycle is range from 20 to 45 days. Our diamond tools are minutely scrutinized before final delivery to the customer. If damage occurs to package or products, we will immediately negotiate with customer for solution. 3. After-sales After receiving our diamond tools, if you find quality problems happened under the circumstance of normal use. You have to supply effective pictures of the situations, on the basis of which we offer timely troubleshooting such as spare parts supply, so as to minimize your loss. Additionally, we also can produce non-standard products for your special application requirements. For example, we can cut, drill or grind the special materials offered from you. Meanwhile, our engineers can assist you to design new products and manufacture logos you want.

Custom Service We know that there is no universal quality standard applicable to all diamond tools in aspects of cutting, grinding and drilling, etc. Therefore, the quality is specifically tailored to the application. In order to be capable to cater to discerning requirements from our customers, what we need is not only our strong technology background and sophisticated machines, but also the necessary information from customers. 1. Market orientation We need to know what kind of market our product will be used to. We divide market into the type needing professional tools and the type needing general purpose tools. The first market type includes engineering contract, municipal maintenance of roads, constructional equipment rental companies, professional stone factories and stone processing factories, etc. The second type consists of hardware shops, hardware wholesalers as well as hardware and constructional material markets. 2. Performance specification In addition to market orientation, customers also need to inform us requirements on sharpness, service life, price, as well as wet or dry use. This is the essence for us to offer accurate sample and quotation. It would be much easier if customers can provide samples. Our team of technologists is able to make sure price viability after analysis and testing. 3. Package, color and logo We have rich resources for package selection. Extremely diverse of color choices are also offered for customers to choose from. Besides, we provide all kinds of labels, printings and laser engravings in accordance w